Privacy Policy

1. Introduction

ResidualHue Technologies is the company behind Voxis, an AI voice agent platform that enables businesses to automate and enhance voice communications. This Privacy Policy applies to all visitors, users, and others who access or use the Service.

This policy describes the types of information we collect, how we use and protect that information, and your rights regarding your data. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide, improve, and secure our Service. The categories of information we collect include:

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number, and job title when you register for an account.
• Billing Information: Payment method details, billing address, and transaction history required to process payments.
• Configuration Data: Agent scripts, call flow designs, prompt configurations, and workflow settings you create within the platform.
• Communications: Information you provide when you contact our support team, request a demo, or communicate with us by any means.

2.2 Information Generated Through the Service

• Call Data: Audio recordings of phone calls processed through our platform, call metadata (phone numbers, timestamps, duration), and call outcomes.
• Transcripts and Analytics: Speech-to-text transcripts of call audio, sentiment analysis results, conversation summaries, and voice analytics data.
• AI Processing Data: Inputs to and outputs from our AI models, including conversation context, generated responses, and intent classifications.
• Usage Data: API call logs, feature usage patterns, interaction logs, and platform activity records.
• Technical Data: IP addresses, browser type, device information, operating system, and access times collected automatically when you use our website or platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and maintaining the Voxis platform and its AI voice agent capabilities.
• Processing inbound and outbound voice calls, generating transcripts, and producing call analytics.
• Improving and developing our AI models, voice processing accuracy, and platform features.
• Creating aggregated, anonymized insights about call performance and conversation patterns.
• Communicating with you about your account, service updates, security alerts, and support inquiries.
• Detecting, preventing, and addressing fraud, abuse, and security issues.
• Complying with applicable legal obligations and regulatory requirements.

4. How We Share Your Information

We do not sell your personal data. We share information only in the following circumstances:

• Service Providers: We engage trusted third-party vendors who process data on our behalf to deliver the Service, including cloud infrastructure providers, telephony carriers, large language model (LLM) providers, and payment processors. These providers are contractually obligated to use your data only as directed by us.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued adherence to this Privacy Policy.

5. AI and Voice Data Processing

As an AI voice agent platform, we process voice data and conversations. Here is how we handle this sensitive information:

• Voice Processing: Call audio is processed in real time to enable AI-driven conversations. Audio is transmitted over encrypted channels and processed in secure environments.
• Transcription: Calls are transcribed automatically using speech-to-text models. Transcripts are stored in your account and are not used to train our models unless you explicitly opt in.
• LLM Processing: Our AI models process conversation context and transcripts to generate responses. LLM providers receive text transcripts, not raw audio, by default.
• Call Recording Retention: Call recordings are retained for 90 days by default. You may configure a different retention period through your account settings or request earlier deletion.
• Opt-Out: You may disable call recording, transcription, or AI processing for specific campaigns or numbers through your account configuration.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this policy:

• Call Recordings: 90 days from the date of the call (configurable by account administrators).
• Call Transcripts: Duration of your active account, unless deleted earlier by you.
• Account Information: Duration of your active account, plus 30 days after account closure for data export.
• Billing Records: 7 years, as required for tax and accounting compliance.
• Website Analytics: 26 months from collection.
• Backup Copies: Up to 30 days after deletion from the primary system.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data in certain circumstances.
• Restriction: Request that we restrict the processing of your data under certain conditions.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Our Service is primarily operated and data is primarily processed in the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer. We implement appropriate safeguards, including standard contractual clauses where required, to ensure your data receives adequate protection during international transfers.

9. Security

We implement industry-standard security measures to protect your data:

• All data in transit is encrypted using TLS 1.2 or higher.
• All data at rest is encrypted using AES-256 encryption.
• Access to systems and data is restricted on a need-to-know basis with multi-factor authentication.
• Regular security assessments and penetration testing are conducted.
• We maintain an incident response plan and will notify affected users in the event of a data breach as required by applicable law.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and by posting a notice on our website prior to the change taking effect. We will also update the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Company: ResidualHue Technologies
• Product: Voxis
• Email: [email protected]
• General Inquiries: [email protected]