Interactive Voice (IVR)
Customers speak naturally. ASR captures responses without keypad presses.
Go beyond one-way broadcasts. Voxis IVR plays a prompt, listens to your customer's spoken response using automatic speech recognition (ASR), and captures structured data — confirmations, feedback scores, verification answers — without needing a live agent or DTMF keypads.
How it works
Simple to set up. Runs on autopilot.
System places the call and plays your voice prompt
Customer speaks their response naturally
ASR engine processes voice input in real time
Structured data captured and synced to your systems
Use cases
What businesses use it for.
- •Customer satisfaction surveys (CSAT, NPS)
- •Appointment confirmations via spoken yes/no
- •Feedback collection after service calls
- •Identity verification and KYC checks
- •Service quality ratings and follow-ups
Features
What makes it cost-effective.
- •Natural voice input via ASR — no keypad presses required
- •Multi-language support: Hindi, Tamil, Telugu
- •Scalable surveys, polls, and verification flows
- •Automated data capture synced to CRM
- •Branching logic based on spoken responses
- •Compliance-ready call recording and audit trails
Real-world example
Clinic confirms patient appointments via voice
System calls patient 24 hours before appointment
Prompt: "Your appointment is tomorrow at 3 PM. Please say yes to confirm or no to reschedule."
Patient says "yes" — ASR captures confirmation
Confirmation logged in clinic management system
Unconfirmed patients flagged for staff follow-up
Impact by industry
Measurable results, not promises.
Finance
Loan Verification
Cuts verification time from 2 days to 10 minutes
Retail
Feedback Surveys
3x higher response rates vs. SMS
Logistics
Delivery Confirmations
Eliminates missed deliveries by 70%
Education
Enrollment Verification
Onboarding time reduced by 75%
Healthcare
Appointment Confirmation
Frees up 3-5 hours of staff time daily
Limitations
Other agent types
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