Automate Post-Service Feedback Calls with AI
Help your dealership protect CSI scores, improve customer retention, and catch issues before they become bad reviews. Our AI automatically calls service customers within 1 hour, captures NPS feedback, and escalates dissatisfied customers instantly.
See How Dealerships Can Automate Post-Service Follow-Ups
Experience how this AI agent helps dealerships automate customer satisfaction calls, capture NPS scores, and flag unhappy service customers before issues affect retention or online reviews.
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What This AI Service Feedback Agent Does for Your Dealership
Our Voice AI doesn't just collect feedback—it drives service retention. By automating post-service calls, you ensure 100% feedback capture, identify unhappy customers instantly, and boost your service center's CSI scores.
Time the call right — 1 hour after service completion (not during peak hours)
Ask NPS question — 'How likely to recommend?' on 1–10 scale
Probe deeper — follow-up based on NPS (if satisfied, ask about quality; if unsatisfied, ask what went wrong)
Collect specific feedback — lounge experience, technician courtesy, wait time, repair quality, price value
Offer next service booking — 'Would you like to book your next service?'
Schedule reminders — 'I'll remind you when your next service is due'
Escalate negative feedback — immediately notify service manager for NPS < 6
Encourage referrals — 'Would you mind sharing our center with your friends?'
How the AI Automates Post-Service Feedback Collection
From automated feedback calls to NPS tracking—see how our AI collects customer feedback, measures satisfaction, and escalates issues instantly to improve service quality.
Automatic Feedback Call Trigger (Within 1 Hour)
AI initiates a post-service feedback call automatically after service completion:
Customer Feedback & NPS Collection (2 minutes)
AI collects structured feedback and satisfaction scores:
Feedback Analysis & Instant Action
AI processes feedback and triggers the right action automatically:
How Top Dealerships Maximize CSI Scores & Service Retention
Hear from different dealerships who have automated post-service feedback collection, capture NPS scores, and resolve issues faster to improve customer experience and retention.
“We finally started collecting real customer feedback after every service. Our NPS improved significantly within weeks.”
“Negative feedback is now caught instantly. We resolve issues before customers leave bad reviews online.”
“The AI calls customers automatically after service and collects feedback effortlessly. Our team doesn’t have to follow up manually anymore.”
Automating Post-Service Follow-Ups: Common Questions
Learn how AI automates post-service feedback calls, captures NPS scores, and helps service centers improve customer satisfaction and retention.
When is the best time to call customers for feedback?
The ideal time is within 1 hour after service completion. At this point, the customer has experienced the service and can provide accurate feedback. Calling too early feels rushed, while calling later reduces response quality.
What if the customer does not answer the feedback call?
Voxis leaves a voicemail and sends a WhatsApp message requesting feedback. Customers can respond with a quick rating or connect later, ensuring feedback is still collected even if the call is missed.
Can Voxis collect NPS or feedback through WhatsApp?
Yes. Voxis can send interactive WhatsApp messages where customers can quickly select their rating (1–10). Based on the response, Voxis can ask follow-up questions and capture detailed feedback.
How do we handle negative customer feedback?
For low NPS scores, Voxis immediately escalates the issue to the service manager with customer details, complaint summary, and suggested actions. The manager follows up quickly to resolve the issue.
Can Voxis ask for online reviews?
Yes. For customers with high satisfaction scores (NPS 8–10), Voxis can request a review and share a direct link to platforms like Google Reviews via WhatsApp.
How can we track customer feedback and NPS trends?
All feedback is stored in your CRM, allowing you to track NPS scores, identify common complaints, monitor technician performance, and analyze trends over time for continuous improvement.
Can Voxis handle feedback collection in multiple languages?
Yes. Voxis supports multiple languages such as Hindi and English. The conversation happens in the customer’s preferred language, and the transcript is available for your team.
What happens if a customer requests a refund or compensation?
Voxis escalates such requests to the service manager immediately. The manager contacts the customer to resolve the issue and handle compensation appropriately.
Have more questions? Contact our team
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