AI Roadside Assistance Dispatcher
Eliminate hold times during emergencies. Our roadside assistance AI captures locations, verifies memberships, and triggers an emergency towing dispatch system instantly—ensuring 24/7 vehicle emergency assistance without a call center.
Automate Your Dealership’s 24/7 Roadside Response
Watch our agent handle a breakdown call, capture location, and coordinate with towing partners in real-time. Get a live demo call in 10 seconds
The Capabilities of Your AI Emergency Response Agent
Our AI handles the high-pressure intake of emergency calls. It verifies policy coverage, triages the breakdown type, and automates the towing dispatch system to ensure driver safety and brand trust.
Identify emergency type — breakdown, accident, out of fuel, flat tire, overheating, lockout
Capture location — exit/landmark, city/area
Verify vehicle details — registration number, confirm from system
Assess immediate safety — is customer blocking traffic? Are they in a safe spot?
Check rescue eligibility — is their extended coverage valid? Do they have roadside assistance?
Provide driver details — driver name, phone, vehicle description, ETA
Update in real-time — SMS/WhatsApp updates every 5-10 minutes
Enable live tracking — send WhatsApp with live location link
How to Automate Roadside Assistance Calls End-to-End
From emergency intake to real-time tracking—see how AI handles roadside assistance calls, dispatches towing instantly, and keeps customers informed throughout the breakdown resolution process.
Emergency Intake & Location Detection (30 seconds)
AI instantly handles incoming emergency calls or WhatsApp requests:
- AI detects caller location and confirms emergency status
- Captures vehicle details (registration number, model)
- Understands breakdown situation (engine issue, accident, etc.)
- Ensures customer safety before proceeding
Quick Diagnostics & Instant Dispatch (60 seconds)
AI gathers critical details and dispatches help immediately:
- Confirms vehicle condition and safety status (traffic, passengers, damage)
- Identifies nearest towing or roadside assistance partner
- Generates support ticket and assigns driver
- Shares ETA, driver details, and contact information instantly
Real-Time Tracking & Customer Updates
AI keeps the customer informed until resolution:
- WhatsApp message with live tracking link and support details
- SMS updates every few minutes with ETA and driver location
- Safety instructions shared until help arrives
- Post-service follow-up with service center details and next steps
How Dealerships Cut RSA Response Times by 70%
Hear how service departments use emergency dispatch AI to provide instant relief to stranded drivers, improving customer roadside assistance ratings and operational efficiency.
“Our response time dropped drastically. Customers now get help within minutes without waiting on calls.”
“We no longer struggle with emergency calls. The AI dispatches towing instantly and keeps customers informed.”
“Real-time tracking and automated dispatch improved customer trust significantly during breakdown situations.”
Everything You Need to Know About AI Emergency Dispatch
Learn how our 24/7 vehicle emergency assistance India-optimized system handles peak call volumes, integrates with towing fleets, and ensures 100% accurate location capturing.
How does Voxis integrate with multiple towing partners?
Voxis maintains a network of towing partners with defined service areas, availability, and fleet capacity. When a breakdown is reported, it automatically identifies the nearest available partner and dispatches the request in real-time.
What happens if the customer is in an accident?
Voxis follows emergency protocols. For accidents, it can alert police or ambulance services based on severity and location. For standard breakdowns, it dispatches towing support. Customers are informed of all actions taken in real-time.
How does Voxis identify the customer’s location accurately?
Voxis uses multiple methods including GPS, network-based location, and customer input such as landmarks or highway markers. It confirms details with the customer to ensure accurate dispatch.
What if the customer’s roadside assistance coverage has expired?
Voxis checks coverage status instantly. If active, assistance is free. If expired, it informs the customer of applicable charges and proceeds only after approval, with payment options shared via WhatsApp.
Can customers choose where their vehicle is towed?
Yes. Customers can choose between your dealership’s service center or any preferred workshop. Voxis coordinates the towing destination accordingly.
What if the towing service is delayed?
Voxis sends proactive updates with revised ETAs and keeps the customer informed. If delays exceed a threshold, it can suggest alternate support options to reduce inconvenience.
Can customers request assistance via WhatsApp instead of calling?
Yes. Customers can initiate emergency assistance through WhatsApp by sharing their issue and location. Voxis processes it instantly, similar to a call-based request.
How does Voxis handle repeat breakdowns for the same vehicle?
Voxis tracks breakdown history. If repeated issues are detected, it flags the vehicle and alerts your team to recommend a detailed diagnostic inspection.
Have more questions? Contact our team
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